I ship via US Postal Service Priority Mail which ensures delivery in 2-3 business days in the domestic USA. Priority service comes with a rigid cardboard box which is more secure for heavier or delicate items. All items are insured for your protection and there is never a handling fee! You may select First Class Mail for small items up to 12 oz in weight.
All items will arrive wrapped in acid free tissue paper with the exception of LeBlanc Linen Wash. Em's Heart is not responsible for loss after your package leaves our hands. Any claim of loss is the responsibility of the purchaser.
Returns and Exchanges
This is a family owned business and as such we realize that we "are" what we sell. We make every effort to accurately describe and photograph each item in order to help you make an informed buying decision. Measurements are made and fabrics are described by a trained eye and years of experience with vintage textiles. But we aren't perfect and will gladly accept any item returned within 5 days of receipt, unused and in the same condition in which it was sent, no questions asked. We will refund the full cost of purchase only, not the original shipping cost, and can not pay for return shipping or insurance (required). We accept all major credit cards through PayPal.
Age and Condition
Age and Provenance: Whenever possible I will list the country of origin and the approximate age of the piece using the accepted notation "c" for circa, followed by a year. With this dating system it is understood that the age of the piece is approximate, give or take ten years on either side of the date mentioned. So, for example, something listed as c.1900 could well have been produced any time between 1890 and 1910. Sometimes I am lucky enough to find a piece that has been dated, but that is rare. If the item bears no clues as to it's age and history I will not make a guess. If I am not certain of the exact time period I will not use this dating system but may make a statement reflecting my best estimate of a greater span of time, such as "early 20th century" or "late 1800's". If any original written data came with the piece, like a letter or note from the original owner, I will mention it in the description and include it with the item.
Perfect, Mint or Near Perfect Condition: When an item is described in this way it means that to the best of my knowledge it is spotless and without repairs or obvious flaws. I do not consider slubs flaws in natural linen, but I do in a fine woven damask, for example. It does not necessarily mean the item has never been used or washed. If I believe an item in is new condition and has never been used or washed I will say that in the item description.
"As Found": When an item is listed "as found" it means that the piece has not been washed or otherwise cleaned by me. It may also mean that a spot, hole, repair or significant defect exists in the fabric. These are described and whenever possible, photographed, so that the buyer may make an informed decision regarding purchase. Most lovers of linen find these things to be part of the charm and history of each piece but for the sake of accuracy I try to be very thorough. I'd rather offer something with a flaw that I believe has historic and aesthetic value and let you decide. I just can't let these gems go by! Please remember that most of these linens are handmade and are quite old and thus, more likely to show signs of age and wear. If you are interested in an "as found" item, please ask questions prior to purchase. See Linen Care for additional information on care of fine linens and textiles.
How to Order
Reserve System: Many of the items on my website will be subject to prior sale as they become available in my ETSY shop. For this reason we ask that you Reserve items you wish to purchase by filling in the form below. Once I have confirmed that the items are available I will send you a PayPal invoice.
If you should change your mind about something during this time, just send me an email and I will take it off Reserve. A Reservation does not obligate you to purchase. But once the item has been confirmed as available, your payment is due within three days or the item(s) will be "un"-Reserved.
Payment Options: We accept payment through PayPal only. You do not need to have a PayPal account to use their service. PayPal accepts most major credit cards.
If you make a purchase through our ETSY shop you will be directed to the shop's secure Direct Pay service using your Visa, Discover, American Express or MasterCard. If you have never visited our ETSY shop, check us out here.
Visit us in the foothills of South Carolina
Shop in person, by appointment. Call today 864 430-0372
Lynn Adams, Owner
Em's Heart Antique Linens
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Em's Heart LLC All Rights Reserved